Our Purpose: Building progress together
Our purpose reflects what we do and what we stand for as a business. It is about our passion for progress, for the benefit of all of our stakeholders. We build progress by:
Customers
- Delivering a high-quality and efficient service, providing product choice and innovation, and building strong and enduring customer relationships.
Shareholders
- Focusing on building a strong and resilient business to create sustainable shareholder value.
People
- Providing a pathway for colleagues to develop, looking after their safety and wellbeing, providing fair reward and being a great place to work.
Communities and the environment
- Operating ethically and responsibly, reducing our environmental impact and giving back to our local communities.
Suppliers
- Building trusted, long-term partnerships focused on mutual growth and joint innovation to drive product quality and sustainability.
Our core values
Our five core values support our purpose and help ensure that everything we do as a business is aligned with what we stand for as a group.
- Be brilliant for our customers
- Value our people
- Sustainable, trustworthy and responsible
- Ambitious
- Entrepreneurial and empowering
Doing a brilliant job for our customers is what makes us what we are.
We build a loyal customer base by building strong relationships, listening to their needs, getting them what they want when they want it, exceeding their expectations and making the interaction easy.
Our people are our strength, and we will always support, protect and develop them.
At Grafton, people are recognised and respected. People feel proud to work here, they feel a sense of belonging and are valued for what they do. Every one of us has the opportunity to grow our skills and career.
As the world responds to the social and environmental challenges facing society, we are committed to building a more sustainable future.
We see the business opportunities this transition offers as well as understanding the importance of operating our business with strong ethical, safety and environmental practices. In facing into, and being transparent about, our sustainability programme we earn the trust of customers, colleagues, communities and shareholders alike.
As individuals, teams, businesses, and as a Group, we’re always ambitious for success.
By striving to always do things better tomorrow than we did today, we can be the first choice for our customers, for investors and for people who want a great place to work.
New ideas help us to innovate and stay ahead of the competition.
Everyone in the Group has a part to play in improving performance, embracing opportunities and adding value.
